How do I configure my Flashpoint-Response account? 
In order to set up your account, please log in, using the information we provide upon creating your account. To configure your account, go to Account >> Edit Settings. To set up your campaigns, go to Campaigns >> Campaign Settings. Please note that you can have different settings for every campaign in your account.

How long will it take to create and activate my autoresponder? 
It's almost instant. The whole process usually takes just a few minutes.

I'm new to this - can you give me some instructions on how to set up my autoresponder? 
We provide various support materials and comprehensive tutorials on how to use a Flashpoint-Response account. In order to access them, please go to the Help section in your account.

Will you set up the account for me? 
The process of setting up the account takes just a few minutes: we have prepared a step by step Jump Start Tutorial on how to use the basic functionality of your account. It is available in the Help >> Tutorials section.

What are the benefits of the paid service? 
Click here for a full list of benefits of upgrading to Flashpoint-Response PRO!

Can I change my account name later if I wish? 
Yes, you can change your account name to anything you wish, as long as the new name is not already in use. To change your account name, please go to >> Account >> Edit Settings >> Change Account Name >>, submit the new account name and click "Change" Please remember to use lowercase with no spaces.

Will I lose my subscribers' feedback if they reply to my automated sales messages instead of contacting me directly? 
You can easily set the "Reply-to" address for every campaign, so that if your subscribers reply to your autoresponder message, their e-mail will reach your mailbox. In order to read the messages which are sent to your autoresponder address, you can have the email subscriptions forwarded as Notifications. To set this up, go to >> Campaigns >> Campaign Settings >> Personalization >> General >> Email Notifications and check the box "Forward Email Subscriptions".

Does the autoresponder save messages or attachments sent to me? 
The autoresponder is an outgoing mail program. It only accepts the name and address from any emails sent to its address. However, you can set up forwarding subscriptions.

How do my subscribers request information from me? 
All they have to do is send an e-mail, even a blank one, to YourCampaign@flashpoint-response.com. If you have the up messages saved in this campaign, they will start receiving them.

How do I get my subscribers into the autoresponder? 
There are various ways of building your subscribers list. You can capture subscribers via web forms and pop-ups, add them manually or use our import feature. Please note that you can only add subscribers who have requested to receive your information.

Can my subscribers sign up to my campaigns through my website? 
You can link your autoresponder to your site by putting an HTML Form or a Pop-up on it. Flashpoint-Response offers an HTML wizard that generates the code for you. All you need to do is copy and paste it into the source code of your web page. The wizard is located under >> Subscribers >> Capture Subscribers >> HTML form / Pop-up.

My autoresponder is not working - what can be causing this? 
Your autoresponder will not work, unless you create and save at least one follow-up message. If you aren't sure how to do that, please read our instructions. If you have saved your messages, but none of them has "0" time interval, then your autoresponder will not send instant responses, only follow-ups.

Also, please make sure that the "From Field" in your >> Campaign Settings >> Messages >> contains a valid e-mail address (i.e. joe5902@aol.com). If you put any @flashpoint-response.com address there, your follow-ups will not be sent out to your subscribers.

Which Internet Browser should I be using? 
Our web-based system is compatible with most browsers available on the market, but we recommend using Mozilla Firefox or Internet Explorer 6.0

Will Flashpoint-Response work with Macintosh? 
Flashpoint-Response is fully compatible with Mac OS Version 10. Make sure you use Mozilla Firefox browser and all features of your account will work correctly.